Question 1

Do I need a credit card to start?

Accepted Answer

No. The 14-day trial runs on Creator-level entitlements with no card. If you do nothing at the end of it, nothing is charged and nothing is published.

Question 2

How is this different from Buffer or Hootsuite?

Accepted Answer

Fairly: if you want a calm queue and you make your own content, Buffer is excellent at that and has had a decade to polish it, and if you are buying social listening and enterprise governance, Hootsuite has depth we do not. We are for the person publishing on behalf of someone else. Schedulers assume the content already exists; Gongong AI starts a step earlier — native drafts per network, a rendered video, a score before it ships — and finishes a step later, answering replies and reading your own results back into the next drafts. And the API and MCP server are on the $19 plan rather than behind a partner programme. The named comparison pages go feature by feature.

Question 3

What stops a scheduled post from silently disappearing?

Accepted Answer

The schedule is a row in the database, not a timer inside a running program, so a deploy or a crash costs at most one thirty-second sweep rather than the post. When a post is claimed for publishing, the instruction to publish it is written in the same transaction as the claim — there is no moment where it has been ticked off as handled but not actually sent. And a recovery pass sweeps for anything still stuck after ten minutes, deliberately longer than the queue’s eight-minute lock, so it can never grab a post a live machine is still working on. The 99.5% within 60 seconds on our status page is the design target the pipeline is built to; the success half is measured, the latency half is not.

Question 4

Is my data used to train models?

Accepted Answer

No. Your content, analytics and brand voice profiles are used to serve your workspace — including your own private learning loop — and are not used to train shared models.

Question 5

What happens to my content if I cancel?

Accepted Answer

It stays yours. Cancellation is self-serve; scheduled posts stop going out at the end of the billing period, nothing publishes after that, and your drafts, media and analytics remain exportable. Nothing is silently deleted the day you cancel, and you can request deletion whenever you want it gone.

Question 6

Which networks can I publish to?

Accepted Answer

Fourteen are built. Two of them — Bluesky and Mastodon — you can connect and publish to today, because they need nobody’s permission but yours: you bring an app password or your instance address. X, LinkedIn, Instagram, Facebook, Threads, TikTok, YouTube and Pinterest are written and tested, and go live for customers as each platform approves our app for the permissions it needs (Meta App Review, LinkedIn’s Community Management API, a paid X tier, TikTok’s posting audit, Google’s YouTube compliance audit, Pinterest standard access) — reviews we do not control, so we promise no dates. Google Business Profile, Reddit, Telegram and Discord have no connect form yet. Each network carries its own capability rules — character ceiling, media count, thread support, first comment, carousel, alt text, aspect ratios, video length — which the composer enforces rather than warning about afterwards.

Question 7

Does engagement come in from all fourteen?

Accepted Answer

No — ten of the fourteen, and not all ten in the same way. Comments and replies arrive from nine: X, LinkedIn (organization pages), Instagram, Facebook, YouTube, Threads, Bluesky, Mastodon and Reddit. Mentions arrive from seven of those nine — Facebook page mentions need a permission we do not request, and YouTube has no mention feed. Google Business is the tenth and contributes reviews only. DMs come from three: Reddit, Bluesky and Mastodon. TikTok, Pinterest, Telegram and Discord are publish-only, and the reason is the platform’s rather than ours — TikTok exposes no comment endpoint in the API product we hold, Pinterest’s v5 API has no comment surface at all, Telegram needs a long poll that fights our webhook, and the Discord credential is an incoming webhook, which cannot read.

Question 8

What happens if a post fails to publish?

Accepted Answer

Failures are sorted into five classes, each with a different response, because treating them all the same is how a post dies. An expired token pauses the account and prompts a one-tap reconnect, rather than burning three retries on a dead credential. A rate limit reschedules to the platform’s own reset time instead of backing off into the same closed window. Transient errors retry three times with backoff and jitter. A content rejection stops, surfaces a human-readable reason on the post card, and fires a post.failed webhook. And if the platform says it already has the post, that is treated as success and the IDs are reconciled — retrying would put a second copy in front of real followers.

Question 9

How do AI credits work?

Accepted Answer

One pool per organization, shared by its workspaces, each calendar month. Text costs little, images cost more, video costs most — and a rendered video minute spends video minutes as well as credits, so the two allowances are ceilings rather than separate budgets. The meter is live in the app, warns at 80% and 95%, and top-up packs are available. Running out never blocks composing, scheduling or publishing.

Question 10

Can my clients approve posts without an account?

Accepted Answer

Yes, on Creator and above. Client review links open a no-login page where they can approve, request changes or comment, and the link is HMAC-signed so it cannot be forged or edited into wider access. Everything they do is recorded on the post — the comment, the decision, and who made it when. Comments thread one level deep so a reply sits under the point it answers, and every save keeps a version you can word-diff and restore.

Question 11

Is the API really included on every plan?

Accepted Answer

Yes. The public REST API and the MCP server are available on Starter at $19, on Creator, Team and Agency, and during the 14-day free trial. What scales with the plan is throughput rather than access: a key runs at 120 requests a minute on the trial, 300 on Starter, 600 on Creator, 1,200 on Team and 3,000 on Agency, with an organisation-wide bucket of twice that across all your keys — and you can always set a key lower than its plan allows. Access is never what you upgrade for. You can also add Gongong to Claude or ChatGPT as a custom connector, which uses a hosted OAuth consent screen rather than a pasted API key — we are not in either vendor’s directory yet, and listings are in review.

Question 12

Does it work on a phone?

Accepted Answer

The phone is the canonical experience, not the shrunk-down one. Gongong AI is an installable PWA with bottom-tab navigation, bottom sheets, swipe actions, offline drafts that sync on reconnect, and push notifications for failures and approvals.

Question 13

Can I cancel or change plan whenever I want?

Accepted Answer

Yes. Upgrades, downgrades and cancellation are all self-serve, and plan changes are prorated. Cancelling takes effect at the end of the period you have already paid for; fees already paid are not refunded — cancelling stops the next renewal rather than refunding this period — except where mandatory consumer law says otherwise. The annual price is the monthly price times ten, so you pay for ten months and get twelve. Every invoice and receipt is in the billing settings.

Capability	Gongong AI	Typical social media tool
API accessCan a script or an agent do what the UI does?	YesEvery plan, including the free trial	Commonly a higher tier, or an enterprise conversation
MCP server for agents	YesEleven tools, same domain services as the app	A few now ship one; access terms vary by vendor and tier
Content creation depth	YesPer-network text, image, carousel and rendered video	PartialUsually captions and static images
Long-form repurposingYouTube, articles, PDFs, audio, raw text, RSS.	YesAngles mined first, then expanded one run each	PartialOften RSS import only
Engagement inbox	Partial10 of our 14 networks; four are publish-only because those APIs expose no inbox	PartialOften a separate, pricier product
A published answer for a failed postWhat happens when the machine holding your 9am post dies at 8:59.	YesFive failure classes and a recovery pass, documented	Rarely published — worth asking
Learns from your own results	YesWeekly pass over your published analytics, per workspace	Uncommon — most AI features are stateless
Pricing model	YesFlat per plan — never per channel or per seat	Frequently per channel or per user, per month
Mobile	YesInstallable PWA, offline drafts, push	PartialVaries — many are desktop-first

Turn one link into a week of posts. Everywhere.

You don't have a content problem. You have a distribution problem.

Three steps, and the third one repeats on its own

Paste anything

Approve the set

It ships from the database, not a timer

The whole loop, not another scheduler

One topic. Four genuinely different posts.

Built for the way you post.

Solo creators

Small businesses

Agencies & influencer managers

Buffer schedules. Blotato creates. Gongong runs the whole loop.

Flat plans. API and MCP on every one of them.

Starter

Creator

Team

Agency

The questions that come up first

Paste one link. Get a week of posts. Tonight.