Question 1

Which plan should I start on?

Accepted Answer

None of them — start on the 14-day trial, which runs at Creator entitlements with no card: 3 workspaces, 25 social accounts, 8,000 AI credits, 60 video minutes, approvals on and the API on. Pick a plan once you know which ceiling you actually hit. Most people pick on workspaces or seats, not on features, because the only feature boundaries are approvals (Creator and above) and white-label reports (Team and above).

Question 2

Is the API really included on the $19 plan?

Accepted Answer

Yes, and on the free trial. The public REST API, the MCP server and webhooks are on all five plans — the entitlement flag in our own code is annotated "the competitive wedge, never gated". What scales with price is throughput, not access: a key runs at 120 requests a minute on the trial and Starter is 300, Creator 600, Team 1,200, Agency 3,000, with an organisation-wide ceiling of twice that across all your keys. Competitors commonly put API access on their second or third tier; we would rather you automate us than pay us more for permission to.

Question 3

What is the difference between AI credits and video minutes?

Accepted Answer

They are two separate monthly meters, and the distinction matters because rendering spends both. Credits cover text, images and carousels — 1 credit for a post, 10 for an image, 25 for a carousel slide. A rendered minute of video costs 120 credits as well as one video minute, and part-minutes round up, so a 61-second video is billed as two. Starter includes 2,000 credits and 10 video minutes; Creator 8,000 and 60; Team 20,000 and 150; Agency 60,000 and 500. Because video draws on both, they are ceilings rather than two budgets you can empty independently — spending every video minute would exhaust most of the credits as well. Both are pooled per organization and shared by all of its workspaces, and both reset each calendar month.

Question 4

What happens when I run out of either one?

Accepted Answer

Generation pauses; delivery does not. With no credits left you can still compose, schedule, publish, reply in the inbox and read your analytics — and top-up packs apply instantly. Running the video pool dry stops new renders only, including the videos you already made and scheduled. The meter warns you at 80% and 95% before any of that happens.

Question 5

What counts as a social account?

Accepted Answer

One connected profile or page, counted across every workspace in your organization. An Instagram business account and a Facebook page are two accounts. Nothing here is priced per channel per month, so connecting a tenth network costs nothing extra until you hit the plan ceiling.

Question 6

What counts as a seat?

Accepted Answer

A person who can sign in. Someone who belongs to five of your workspaces still uses one seat — the check looks for an existing membership anywhere in the organization before it charges a new one. Clients who only open a no-login review link never consume a seat at all, on any plan that has approvals.

Question 7

Can I run several clients on one plan?

Accepted Answer

That is what workspaces are for: Starter 1, Creator 3, Team 10, Agency unlimited. Each one has its own connected accounts, brand kit, voices, calendar, approvals and members, and switching between them is one control in the app. The Agency plan is flat at $249 whether that is eleven clients or forty.

Question 8

How do I know one client’s data cannot show up in another’s?

Accepted Answer

The workspace is the tenancy boundary and every query runs through workspace-scoped helpers. A cross-tenant read returns 404 rather than 403, so a probe cannot even confirm the row exists. Twenty-nine tests in packages/core/src/services/__tests__/tenancy-isolation.db.test.ts run against real Postgres and try to reach another workspace’s posts, approvals, media, inbox, analytics, API keys, OAuth grants, schedule slots and brand voices — sixty-two attempts in all, every one of which fails unless the answer is a 404.

Question 9

Can clients approve without an account?

Accepted Answer

Yes, on Creator and above. A review link is signed with an HMAC so it cannot be forged or widened, and it opens a page where the client approves, requests changes or comments in a thread — no login, no seat. Every decision is recorded on the post with who made it and when, and you can require one or two approval steps. Starter has no approvals; if a client signs off on your work, Creator is the plan.

Question 10

What happens if a post fails, or the machine publishing it dies?

Accepted Answer

The schedule lives in the database, not in a running program’s memory, and a sweep asks it what is due every 30 seconds. The publish instruction is written in the same transaction that claims the post, so there is never a moment where a post is marked handled but nothing was told to send it. If a machine dies mid-publish, its lock lasts eight minutes and a recovery pass collects anything still stuck after ten. Failures are then classified rather than blindly retried: an expired token pauses the account, a rate limit reschedules to the platform’s reset time, a transient error retries with backoff, a rejection surfaces on the post card with a reason, a duplicate is reconciled as a success. We build to a target of 99.5% of posts live within 60 seconds of their slot — that is the design target the pipeline is built to, not a measured guarantee.

Question 11

What exactly does annual billing save?

Accepted Answer

The annual price is the monthly price times ten, so you pay for ten months and get twelve. Starter is $190 a year instead of $228, Creator is $490 a year instead of $588, Team is $990 a year instead of $1,188, Agency is $2,490 a year instead of $2,988.

Question 12

Do you charge per channel or per seat?

Accepted Answer

Neither. A plan is one flat price, and channels and seats are ceilings inside it rather than line items. This is the single biggest cost difference against tools priced per channel or per user, and the comparison pages name which ones do that and when we last checked their pricing pages.

Question 13

Can I change plan or cancel?

Accepted Answer

Yes, self-serve. Plan changes are prorated: an upgrade is charged for the rest of the period and a downgrade starts at your next renewal. If you downgrade to a plan your current usage does not fit, we do not silently delete anything — we name the ceilings you are over, with your numbers next to the new limits, and ask you to confirm. Cancelling takes effect at the end of the period you have already paid for, so scheduled posts keep going out until then and your drafts, media and analytics stay exportable. Fees already paid are not refunded — cancelling stops the next renewal rather than refunding this period — except where mandatory consumer law says otherwise.

Question 14

Is there anything for early customers?

Accepted Answer

The first 100 organizations get the Founding badge and launch pricing locked for twelve calendar months from the day they sign up. It is enforced rather than promised: while the lock is open, a price migration on the same plan is refused by the billing service.

Question 15

Do you have SSO?

Accepted Answer

Google sign-in works today on every plan. SAML and OIDC single sign-on are entitled on Agency and are not shipped yet — the plan card and the entitlement matrix both say "coming soon" rather than showing a tick. When it ships, it is included at no extra cost on that plan.

Question 16

Is my content used to train models?

Accepted Answer

No. Your posts, analytics and brand voice profiles serve your workspace only. The weekly learning loop reads what that one workspace published and feeds the findings into that workspace’s own drafting prompt as evidence the model may overrule — it is a prompt-level block computed weekly, not a fine-tuned model, and it never crosses from one client to another.

Entitlement	Starter	Creator	Team	Agency
Price per month	$19	$49	$99	$249
Price per yearAnnual = 2 months free	$190	$490	$990	$2,490
WorkspacesOne per brand or client, sealed from each other	1	3	10	Unlimited
Social accountsCounted across every workspace in the organization	10	25	60	150
SeatsA person in several workspaces uses one seat; review-link clients use none	1	2	5	15
RolesOwner, Admin, Editor, Publisher, Viewer, Client	6	6	6	6
AI credits / monthText, images and carousels, pooled across the organization	2,000	8,000	20,000	60,000
AI video minutes / monthA second ceiling — a rendered minute spends 120 credits as well as one video minute	10	60	150	500
Networks2 connectable today, 8 pending each network's review of the app; 10 of the 14 feed the inbox	14	14	14	14
Public REST APIThe wedge: never gated, on any tier	Included	Included	Included	Included
MCP serverEleven tools an assistant can call, same on every plan	Included	Included	Included	Included
HMAC-signed webhooks	Included	Included	Included	Included
API requests / minute per keyThroughput scales with the plan; access never does. Your organization shares a bucket of twice this across all its keys, and you can set a key lower.	300/min	600/min	1,200/min	3,000/min
API keysLive keys at once, per organization	3	5	10	25
Webhook endpointsPer workspace	5	10	25	50
Approvals & no-login client review linksOne- or two-step, HMAC-signed links, threaded comments	Not included	Included	Included	Included
White-label reports	Not included	Not included	Included	Included
SAML / OIDC SSO (coming soon)On the Agency plan the moment it ships	Not included	Not included	Not included	Included

Flat pricing. The API is not the upsell.

Pick a ceiling, not a feature set

Starter

Creator

Team

Agency

Find your situation, not your feature list

AI credits and video minutes are two meters, and a render spends both

AI credits

Video minutes — a second ceiling on top of credits

What a credit buys

The API and the MCP server are not a higher tier

Included on the $19 plan and in the trial

Eleven tools an assistant can call

Add it to Claude or ChatGPT as a custom connector

The API itself is never the upsell

Retries that cannot double-post

The anti-lock-in answer

The part you only notice at 8:59

Your schedule is a database row, not a timer

Claimed and queued in one transaction

A recovery pass on a longer clock

Five failure classes, five different answers

The full matrix

Things other tools charge extra for

Before you pick a plan

Start on the trial, not on a plan