Terms of Service

1. Who these terms are between

Gongong AI is operated by Haven Technologies Inc., a corporation organised under the laws of the State of Washington, United States, at 2103 Harrison Ave NW STE 1034, Olympia, WA 98502, United States. In these terms "we", "us" and "our" mean that company, and "you" means the person or organisation using the service.

By creating an account, accessing the service, or using the API, you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind it, and "you" means that company.

If you do not agree, do not use the service.

2. What the service is

Gongong AI is a hosted platform for planning, generating, scheduling, publishing and analysing social media content across third-party networks that you connect, together with a public REST API and an MCP server that expose the same capabilities to your own software and to AI agents you authorise.

The service depends on third-party networks whose APIs and terms we do not control. Where a network changes, restricts, prices or withdraws access, the corresponding capability may change or be withdrawn with it. That is a limitation of the networks, not a failure of the service, and it does not entitle you to a refund except as section 9 provides.

3. Accounts, workspaces and eligibility

You must be at least 16 years old and able to form a binding contract. The service is built for business use and is not directed to children.

You are responsible for everything that happens under your account and within your workspaces.

• Keep your credentials confidential, and enable two-factor authentication where the product offers it.
• Tell us promptly at support@gongongai.com if you believe an account or API key has been compromised.
• Workspace owners and admins are responsible for the members they invite, the roles they grant, and what those members publish.
• You are responsible for the acts and omissions of anyone you give access to, including agents and automations acting on your behalf.

4. Your content, and who owns it

You keep ownership of everything you upload, everything you generate through the service, and everything you publish with it. We claim no ownership of it.

You grant us only the licence we need to run the service for you: to host, store, reproduce, transmit, adapt and display your content for the purpose of operating the service on your instructions — including sending it to the networks you connect and to the model providers listed in our Privacy Policy in order to produce the output you asked for. This licence ends when you delete the content or close your account, except for copies retained as described in the Privacy Policy.

We do not use your content, your analytics, or your brand voice profiles to train shared or foundation models. Learning stays inside your own workspace: the product analyses your workspace to improve your workspace, and does not read across tenants.

You are responsible for having the rights to the content you upload and publish, including rights in any third-party material, trademarks, music, or likenesses it contains.

5. AI-generated output

Generated text, images, audio and video are produced by statistical models. Output can be inaccurate, biased, derivative of its training data, or simply unsuitable. Similar prompts may produce similar output for different customers, so we cannot and do not promise that output is unique or that it can be protected as your exclusive property.

As between you and us, output generated for you is yours, subject to your compliance with these terms and with the model providers’ own acceptable-use rules.

You are the publisher. Review output before it goes out. Do not rely on it as legal, medical, financial or other professional advice, and do not present it as human-authored where a network, a regulator or an audience is entitled to know otherwise.

Voice cloning, avatar and likeness features require documented consent from the person whose voice or likeness is used. You must be able to produce that consent on request, and you may not use these features on a person who has not given it.

6. Acceptable use

You may not use the service — or let anyone else use it — to generate, publish, or distribute:

• Content that is unlawful, defamatory, fraudulent, or that infringes anyone’s intellectual property, privacy or publicity rights.
• Content that impersonates a person or organisation, or that is designed to deceive about its origin, authorship or authenticity.
• Spam, bulk unsolicited messaging, engagement farming, coordinated inauthentic behaviour, or anything that breaches a connected network’s own terms or developer policies.
• Content that harasses or threatens, that incites violence, or that endangers or sexualises minors.
• Malware, phishing, or content intended to compromise a system or account.
• Material misinformation about elections, public health or emergencies.

You also may not probe, scan or test the vulnerability of the service without our written permission; circumvent rate limits, quotas or access controls; use the service to build a competing product; or resell access to the service except under a written reseller agreement with us.

We may remove content or suspend access where we reasonably believe this section has been breached. Where the circumstances allow, we will tell you why and give you a chance to put it right.

7. Connected networks

When you connect a social account, you authorise us to act on that account within the permissions you grant, and you remain bound by that network’s own terms. A network can rate-limit, reject or remove a post for reasons we cannot see and cannot appeal on your behalf.

We publish what we are told to publish, when we are told to publish it. We are not responsible for a network rejecting, delaying, throttling or removing your content, for changes to a network’s API, or for the suspension of your account by a network.

You can disconnect any account at any time from workspace settings, which revokes our stored tokens for it.

8. API, MCP server and automations

Access to the REST API and the MCP server is governed by these terms plus the published rate limits and scopes. API keys and OAuth tokens are credentials: treat them like passwords, scope them to the minimum permission that works, and rotate them if exposed.

You are responsible for what your integrations and any AI agent you authorise do with your data and your connected accounts, including actions taken by an agent that you did not individually review. Authorising an agent is authorising its actions.

We may change, deprecate or version the API. For breaking changes to a stable, generally-available endpoint we aim to give reasonable advance notice through the changelog and by email to workspace owners with active keys.

Rate limits protect the service for everyone. Sustained circumvention — rotating keys to evade a limit, for example — is a breach of these terms.

9. Plans, trials, billing and refunds

• Paid plans are billed in advance, monthly or annually, through our payment processor. Annual billing is charged at ten times the monthly price.
• The 14-day trial requires no payment method, and no card is collected at any point during it. If no plan is selected by the end of it you are not charged; the workspace is held pending reactivation, and your content is retained in full so that choosing a plan restores it.
• Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.
• Plan allowances — AI credits, video minutes, connected accounts, seats and workspaces — are stated on the pricing page and enforced in the product. Exceeding an allowance blocks the action rather than silently charging you more.
• Fees are exclusive of taxes. You are responsible for any sales, use, VAT, GST or withholding taxes, other than taxes on our income.
• Fees are non-refundable. Cancelling takes effect at the end of the period you have already paid for: your access continues until then, the subscription does not renew, and there is no pro-rata refund of the unused part of that period.
• Top-up credit packs are consumed as you use them. Once a pack is purchased it is not refundable, and credits already spent cannot be returned; unused credits do not expire while your account is open.
• The two exceptions we write into these terms ourselves are section 17 (a material change you do not accept) and the subprocessor objection right in our Data Processing Addendum. Both refund the unused prepaid portion.
• We may change prices. Changes take effect at your next renewal, and we will give at least 30 days’ notice by email before they do.
• If a payment fails we may retry it and, after notice, suspend the workspace until it is settled.

Consumer withdrawal rights. If you are a consumer in the EU, the UK, or anywhere else with equivalent rules, you normally have 14 days to withdraw from a contract for digital services without giving a reason. Because the service starts as soon as you subscribe, our checkout asks you to consent expressly to it starting immediately and to acknowledge that you lose that withdrawal right once it has been fully performed. If you do not give that consent, the subscription does not start until the 14 days have passed.

Nothing in this section limits a refund, cancellation or withdrawal right that applicable consumer law gives you and does not permit us to exclude. Where such a right applies, it prevails over the paragraphs above. If you believe one applies to you, write to support@gongongai.com and we will deal with it on its merits rather than on this page.

10. Availability, changes and support

We work to keep the service available and publish its current state on the status page, but the service is provided without a contractual uptime commitment unless a separate written agreement with us says otherwise.

We improve the product continuously, and features may be added, changed or removed. We will not make a change that materially degrades a core capability you are paying for without notice through the changelog or by email.

Features labelled beta, preview or early access are exactly that: they may change or be withdrawn, and they are excluded from any commitment we make elsewhere in these terms.

Support is provided by email at support@gongongai.com during business hours, Pacific Time.

11. Security

We maintain technical and organisational measures appropriate to the risk, described in our Data Processing Addendum. No system is perfectly secure, and we do not promise that the service will be free of vulnerabilities.

Your side matters too: keep credentials secret, remove members who leave, scope API keys narrowly, and review the connected accounts and authorised applications in your workspace periodically.

If you believe you have found a security vulnerability, tell us at support@gongongai.com before disclosing it publicly. We will not pursue good-faith security research that respects customer data and does not degrade the service.

12. Our intellectual property, and your feedback

The service, the software behind it, our brand and our documentation remain ours. These terms grant you a limited, non-exclusive, non-transferable right to use the service while your subscription is active — and nothing more. You may not copy, reverse-engineer, or create derivative works from the service except to the extent that restriction is unenforceable by law.

If you send us feedback, ideas or suggestions, we may use them without restriction or obligation to you. We will not identify you as the source without asking.

We may identify you as a customer by name and logo only with your written permission.

13. Disclaimer of warranties

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, whether express, implied or statutory — including any implied warranty of merchantability, fitness for a particular purpose, title, or non-infringement.

We do not warrant that the service will be uninterrupted, timely, secure or error-free; that it will meet your requirements; that AI output will be accurate, original or suitable; or that any particular business result — reach, engagement, followers or revenue — will follow from using it.

Some jurisdictions do not allow the exclusion of implied warranties. Where that is the case, the exclusions above apply only to the extent permitted, and you may have rights that these terms cannot limit.

14. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, or the cost of substitute services — even if that party was told such damages were possible.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these terms or the service, across all claims, is limited to the greater of (a) the fees you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred United States dollars.

These limits do not apply to your obligation to pay fees, to either party’s liability for fraud or fraudulent misrepresentation, for death or personal injury caused by negligence, or to any liability that cannot be limited or excluded under applicable law.

The limits above reflect an allocation of risk between us that is a fundamental part of this agreement, and they apply even if a limited remedy fails of its essential purpose.

15. Indemnification

You will defend, indemnify and hold us harmless against third-party claims, damages, losses and reasonable costs arising from: your content; your use of the service in breach of these terms or of applicable law; your breach of a connected network’s terms; your use of voice, likeness or avatar features without the consent section 5 requires; or the actions of anyone you gave access to, including automations and AI agents.

We will notify you of the claim, give you control of the defence, and cooperate reasonably at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

16. Suspension and termination

You may cancel at any time from billing settings, and you may delete your account from account settings.

We may suspend or terminate access for a material breach of these terms, for non-payment, or where continuing to provide the service would expose us or other customers to legal or security risk. Except where the risk is immediate or the law requires otherwise, we will give notice and a reasonable chance to fix the problem first.

On termination, your right to use the service stops. You may export your content for 30 days afterwards, after which it is deleted as described in the Privacy Policy. Sections that by their nature should survive — content ownership, disclaimers, liability limits, indemnities, governing law — survive termination.

17. Changes to these terms

We may update these terms. When a change is material, we will announce it in the product and by email to workspace owners at least 30 days before it takes effect, and we will update the "last updated" date at the top of this page.

Continuing to use the service after a change takes effect means you accept the updated terms. If you do not accept them, cancel before they take effect, and we will refund the unused portion of any prepaid period.

18. Governing law and disputes

These terms are governed by the laws of the State of Washington, United States, without regard to its conflict-of-law rules. The exclusive venue for any dispute is the state and federal courts located in Thurston County, Washington, and both parties consent to the personal jurisdiction of those courts.

Before filing anything, contact us at support@gongongai.com and give us 30 days to resolve it. Most disputes end there, and it costs both of us far less than the alternative.

Nothing in this section prevents either party from seeking injunctive relief to protect its intellectual property or confidential information, or from bringing a claim in small-claims court where it qualifies.

The United Nations Convention on Contracts for the International Sale of Goods does not apply.

19. General

• These terms, together with the Privacy Policy and — where it applies — the Data Processing Addendum, are the entire agreement between us on this subject, and replace any earlier understanding.
• If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable, and the rest stays in force.
• A failure to enforce a provision is not a waiver of it.
• You may not assign these terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.
• Neither party is liable for a failure to perform caused by events beyond its reasonable control, other than an obligation to pay.
• Nothing here creates a partnership, joint venture, employment or agency relationship, and there are no third-party beneficiaries.
• You must comply with applicable export control and sanctions laws, and you confirm you are not located in, or acting on behalf of anyone in, an embargoed territory or on a restricted-party list.
• We will send notices to the email on your account. Send formal notices to us at the postal address at the foot of this page, with a copy to support@gongongai.com.

20. Contact

Questions about these terms, copyright complaints, and formal notices all go to support@gongongai.com, or by post to Haven Technologies Inc., 2103 Harrison Ave NW STE 1034, Olympia, WA 98502, United States.

For a copyright complaint, include the work concerned, the URL or post at issue, your contact details, and a statement that you believe in good faith that the use is not authorised. We remove infringing content and terminate repeat infringers.